FAQs

Here are some of the most frequently asked questions to help you have a smooth shopping experience with Fabrikase.
If you still need assistance, feel free to contact us at fabrikase.co@gmail.com — we’re happy to help.

Where do you ship from?

All Fabrikase orders are shipped from our warehouses and manufacturing units located in Sanganer, Jaipur (India).

How long will it take for my order to arrive?

Orders are usually delivered within 5–7 business days after dispatch.
Delivery timelines may vary slightly depending on your location and courier service.

When will I receive my tracking details?

Once your order is shipped, tracking details are shared via SMS or email within 24–48 business hours.

Is shipping free?

Yes, we offer free shipping on all orders, including prepaid and Cash on Delivery (COD) orders.

Where is Fabrikase located?

Fabrikase is based in Sanganer, Jaipur (India) — a region well known for textile craftsmanship and garment manufacturing.

Will I receive an order confirmation after placing my order?

Yes. After placing your order, you will receive an order confirmation via SMS or email.
If you do not receive it within 24 hours, please contact our support team.

Who can I contact if I have an issue with my order?

For any order-related queries or assistance, you can reach us at:
📧 fabrikase.co@gmail.com
📲 WhatsApp support is also available during working hours.

What payment methods do you accept?

We accept the following payment options:

  • Credit & Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (COD)

All payments are processed through secure and trusted payment gateways.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available and completely FREE on eligible pin codes.

Is it safe to shop on Fabrikase?

Absolutely.
Our website uses secure encryption and reliable payment gateways, ensuring that your personal and payment information is fully protected.

Will the product color look exactly the same as shown on the website?

We make every effort to display accurate product colors.
However, slight variations may occur due to lighting conditions and different screen settings.

What type of fabric do you use?

Our products are crafted using high-quality cotton and breathable fabrics, designed for comfort, durability, and everyday wear.

How should I care for my cotton garments?

For best results, we recommend:

  • Gentle machine wash or hand wash

  • Cold water

  • Mild detergent

  • Dry in shade

Detailed care instructions are mentioned on each product page.

Do you offer returns or exchanges?

Yes, we offer returns and exchanges as per our policy.
Please refer to our Return & Exchange Policy page for complete details.

Will my personal information be shared or sold?

No.
Your personal information is strictly confidential and is used only for order processing and customer communication. We do not sell or misuse customer data.